Shipping & Returns
We offer free shipping on all orders. Orders are shipped within indicated lead time of receiving cleared payment. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed.
When order is shipped, shipment confirmation email will be sent. Carrier will call to set up a delivery appointment. When the order is shipped, a shipment confirmation email will be sent. Carrier will call to set up a delivery appointment. Customers will be responsible for storage fees that may incur from delayed response to the carrier's attempted delivery appointment.
Curbside Delivery: Driver will offload your item to the curb at the end of your driveway for curbside delivery. Signature is required.
White Glove Delivery: Driver will place your item inside your home or designated spot and remove packaging from the premise (read details). Please contact us for a quote.
We only ship to addresses within the contiguous 48 states of the US. If you live outside United States (i.e. Canada, Alaska or Hawaii), but have a stateside address, we can ship your order there.
We ship to the address on order. Please provide working daytime phone number for the freight company to make delivery appointment with you. Should any delay occur due to incorrect contact information, customer will be responsible for the incurred storage fee.
Extraordinary delivery requirements may necessitate an additional fee from the carrier (ex: flight of stairs, remote location or island delivery requiring ferry transportation, etc.).
If you're not satisfied with your order, you may return it within 7 days of your receipt of merchandise for a refund of purchase price minus round trip shipping fee.
Return shipping fee is customer responsibility and is non-refundable. Shipping fee originally paid on your order is non-refundable.
Return shipping fee varies on your item and location and can only be determined once the return request is received.
We review and handle all returns on a case by case basis.
In order to return, all item(s) must be: new/unused/original condition, packed in original boxes complete with all tags, instructions, and inserts
All items will be inspected upon return. Refunds will not be issued if the returned item fails inspection.
A restocking fee will apply at 20% of the purchase price for any items not returned in their original condition.
Return authorization and instructions will be provided by our customer service. Please contact us to initiate a return or to receive assistance on any issues or concerns.
Please allow 5 to 10 days following receipt of the return items for a refund to display on your credit card statement. Refunds will be issued to the original method of payment.
We do not accept exchanges. You can choose to return the original order with items in brand new condition (unused with packaging, tags, instructions and inserts) to us and place a new order for the item(s) that you would like in place of the original order. Returned items will be subject to inspection and will not be refunded if it does not pass
Custom orders of any kind (fabric color, wicker finish ( White Wicker ), dimensions, upholstery, etc.) cannot be returned.
Follow our inspection guide email to inspect your delivery upon receipt.
In the unlikely event that an item you ordered arrives damaged or is defective, we'll work with you to replace the part(s) free of charge.
Please report the issue within 3 days after delivery of the item and contact our customer service for assistance and we'll make it right.
PURCHASE CONFIDENTLY
If you are feeling hesitant about purchasing furniture online, we can help you.
Unsure about color choices? We will be happy to provide wicker and/or fabric samples. Request samples to
contact@ohanadepot.com How does it really look? View photos from our customers on our blog and Facebook. These photos help provide our customers get a sense of what the furniture looks like in person and in homes.
Concerned about sizing? Dimensions charts are available on each product page and product information page for your reference.
Is it secure to shop online? We never ever sell customer data. Read our privacy policy about secure online transactions.
Need a peace of mind? We're confident about our product and back it with 3 year warranty. Read our warranty policy.
You'll receive great care when you purchase from us - just like over 120,000+ satisfied customers have!
If you have any questions or concerns, please contact our customer service team for prompt assistance.
Call - 1-866-374-8195
